SPIKES-SPIDER® winter traction equipment is covered by a limited 24 month warranty to the initial user beginning with the date of purchase, if purchased from us, (Southwest Spectra LLC).
This warranty covers defects in material and/or workmanship. The liability on defective merchandise is limited to repair or replacement of the defective items; at the Seller's option.
The basis for any warranty claim is compliance by the customer of the MOUNTING INSTRUCTIONS and DIRECTIONS FOR USE packed with each set.
NATURAL WEAR IS NOT COVERED BY THE WARRANTY. Damages or malfunctions resulting from improper handling or treatment, by changes or modifications on the device or by using non-original SPIKES-SPIDER® parts are not covered by this warranty.
The requirement for any warranty claim is for the equipment to have been properly installed on the vehicle, the tires inflated to manufacturers recommended pressure, and maximum speed limited to 30 MPH.
This warranty covers only the product itself. In no event shall any claims be made for any consequential or special damages or costs.
Warranty claims must be properly reported to the US importer in writing with the following points clearly noted:
- Make, model and year of the vehicle.
- Tire size and type of tread (Mud & Snow, All Season, Performance or standard highway.
- Description of road conditions when damage occurred (such as city street, paved highway, gravel road/driveway, deep snow, packed snow, ice intermittent ice and snow, primarily dry)
- Description of general terrain (such as: normal highway, mountain grade or steep incline)
- Driving speed when damage occurred (MPH).
- Approximate mileage that the SPIKES-SPIDER® have been used.
- Copy of sales receipt or invoice showing date of purchase from us, Southwest Spectra, www.spikes-spider.com
- In most instances, we can mail you the necessary parts for you to field repair your spikes-spider set.
Five Star Service After the Sale
E-mail & Phone Technical Assistance
We pride ourselves on having some of the world's leading experts in-house who are knowledgeable on the Spikes-Spider products. We are committed to a superior level of customer service, that ensures that you receive the product that enhances performances, safety and gives you peace of mind that you can travel when road conditions are much less than ideal.
We are dedicated to making your installation of your Spikes-Spider package a success. Spikes-Spiders are all we sell. If at any time you have a question about the installation or operating of your Spikes-Spiders, you can e-mail us anytime or call us 9 am to 9 pm Mountain Time. When you sell your vehicle and want to see if you can adapt your old Spikes-Spider package to the new vehicle, we can assist with advice and parts. If you are unable to use the old Spikes-Spider package on your current vehicle, we can assist the buyer of the used package to adapt it to another vehicle.
Seventeen Years Expert Experience
Who Are We?
The Spikes-Spider Division of Southwest Spectra, LLC opened its online doors in July 1993 to market Spikes-Spider products and service Spikes-Spider customers. As the outstanding retailer of Spikes-Spiders in the United States, we are dedicated to providing the best customer service with timely delivery of all products sold on our Web site.
We are dedicated to providing the highest level of customer service possible. Our mission is to provide our customers with the most hassle free shopping experience, allowing you to make the most informed buying decisions.
Two Year Limited Warranty on Compact, Sport and Alpine Pro. One year limited warranty on the Quick style.
We stand behind the Spikes-Spider packages and parts with a two year limited warranty on Compact, Sport and Alpine Pro. One year limited warranty on the Quick style. Having been successful in our business of selling the Spikes-Spider products for 17 years now and we are here to stay, so you can purchase the products from us with confidence that we will be here to service what we sell.
Most Parts Available
After the warranty period, if you need replacement parts, we have them available on our Web site and immediate shipment. All parts can easily be field replaced by you, so after you have made the investment in the Spikes Spider package, you can protect that investment.
When you sell your vehicle and want to see if you can adapt your old Spikes-Spider package to the new vehicle, we can assist with advice and parts. If you are unable to use the old Spikes-Spider package on your current vehicle, we can assist the buyer of the used package to adapt it to another vehicle. See Parts for a full listing of parts available.